A product by
A new retail experience
Discover how to bring your in-store experience to a whole new level through our S-Retail app.
Clienteling
Leverage valuable customer insights through S-Retail systems and empower store associates’ to deliver one-to-one experiences through personalized suggestions, surpassing customers’ expectations.
Appointments
Online visitors can book in-store or virtual appointments with store associates, enhancing their purchase experience and reducing waiting times.
Live video call
Connect store associates and customers in real time through a simple video call. This tool allows online visitors to access further details and personalized suggestions at the point of decision.
CLICK COLLECT
Capture lost sales by enabling your customers to access the entire catalogue wherever they are, order online and request in-store pick up.
Finding the right size is now an easy task
CATALOG & INVENTORY
Through the S-Retail web app, the store associate can examine the product catalogue and the entire inventory in order to verify the product’s availability across all sales channels.
PRODUCT BOOKING
The store associate can access all sales channels assortment and book both pick-up service or home delivery.
DELIVERY PREFERENCES
The customer can proceed with check-out, choose their delivery preferences and proceed with payment.
PRODUCT PICK-UP
The customer can visit the selected store for pick-up. By using a unique QR code generated by the app, they are now able to collect their product.
Supporting the customer in-store
OMNISCAN
Through omniscan, store associates can recognize any kind of code, from products codes to loyalty cards barcodes.
PERSONALIZED ASSISTANCE
By reading loyalty cards, store associates are able to can access the customers’ profile and use relevant information to provide personalized assistance.
PERSONALIZED OFFERS
The store associate can access each customers’ personal profile, navigate the catalog and suggest special offers.
MULTICHANNEL PURCHASE
The shopping experience can be closed both on S-Retail, as well as directly at the store’s counter.
Engage customers into remote shopping
Online customer
BOOKING APPOINTMENTS
The online customer can book in-store appointments or connect through video chat with the store associate. They can setup the appointment by choosing from the store associate’s available slots.
Store associate
LIVE VIDEO CALL
The store associate can manage virtual appointments, as well as showing or adding products directly to the customer’s shopping cart.
Online customer
STORE LIVE FEED
Through the video call, the customer can receive product suggestions, as well as clear their doubts before proceeding with the purchase.
Store associate
STORE ASSOCIATE FEEDBACK
After completing an appointment, the store associate can enrich CRM data with the customer’s preferences and feedback.
Online customer
CUSTOMER FEEDBACK
On the same way, the client is able to provide feedback once the video call experience is over
Connect customer and associate in real-time.
Connect customer and associate in real-time.
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